Cypress Assistance Ministries Client Services Counselor
ACCOUNTABILITY:
This position reports to the Director of Client Services.
OVERVIEW OF THE POSITION:
The Client Services Counselor serves as a compassionate and knowledgeable advocate for individuals seeking assistance through Cypress Assistance Ministries. The primary responsibility of this position is to implement and carry out the ministry’s guidelines and standards while providing comprehensive client assessments, case management, and resource navigation that promotes long-term self-sufficiency.
This position requires someone who is empathetic, compassionate, and an excellent listener, while also being able to establish healthy boundaries and consistently apply program guidelines with fairness, professionalism, and respect.
MAJOR RESPONSIBILITIES:
- Interview and assess individuals and families requesting financial assistance and supportive services.
- Determine eligibility for assistance in accordance with CAM policies and guidelines.
- Develop client action plans that promote stability and long-term self-sufficiency.
- Refer clients to appropriate internal and external resources, including the Food Pantry, Employment Workshops, Financial Literacy Classes, Adult Education, and community partner agencies.
- Establish reasonable conditions on financial assistance pledges to encourage accountability and progress toward self-sufficiency.
- Maintain accurate, confidential client records and documentation.
- Maintain professionalism, confidentiality, and ethical standards in all client interactions.
- Participate in staff meetings, trainings, and perform other duties as assigned.
QUALIFICATIONS / SKILLS REQUIRED:
- Experience in case management, social services, nonprofit, or a related field preferred.
- Proficient in Microsoft Office and client database systems.
- Bilingual (English/Spanish) strongly preferred.
Weekly hours needed for this position: 10 hours per week
TO APPLY PLEASE CONTACT:
Stephanie Madrid
Director, Client Services & Operation Jobs